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For the past 30 years, our organisation has been at the forefront of pioneering solutions to break the cycle of crisis and crime. Working collaboratively with policymakers, criminal justice agencies, frontline services, and academics, we have achieved tangible results that range from transforming local practices and policies to advocating for reform at the highest levels of government.

Our unique approach


Our impact is rooted in the insights of those who have been through the criminal justice system. Our lived experience members bring a unique perspective that allows us to challenge conventions, disrupt outdated practices, and drive innovative solutions. By amplifying their voices, we ensure that those directly affected by the system play an active role in shaping policies and services, making sure that the solutions we advocate for are grounded in realism, driven by evidence, and focused on sustainable change.

Our latest impact

Changing the criminal justice system: 2022-2023

years of unfinished business

Three decades of unwavering commitment to reforming the criminal justice system to respond humanely to some of the most vulnerable in society is no small feat. When we embarked on this journey in 1993, our vision was bold: to design and test approaches to divert people with mental health issues to support services outside of the justice system. Although our mission is far from accomplished, our tireless, inspirational members have put lived experience voices and expertise front and centre in our research, design and advocacy, bringing lived experience to the very forefront of policy reform and service development.

members across regional and specialist forums

Lived experience forums lie at the core of our mission. Within these forums, our members have directly engaged with those in positions of power, leveraging their expertise to shape policy development and service design. Through ongoing training, development support, and workshops, we have equipped our members with the confidence and skills they need to become effective advocates for change.

peer research missions

Across our research, members embarked on 53 peer research missions across eight projects in 2022/23. From conducting interviews to co-analysing sessions, they’ve been the driving force behind national and local research, infusing projects with authenticity.

people reached through services we’ve supported

The revolving doors cohort is notoriously difficult to reach, despite being a group which requires major support across a range of services. We and our members have worked tirelessly to ensure that people can access the help and opportunities they deserve, and that those who deliver services can respond in humane, informed ways.

Our impact over the years

From helping make the groundbreaking Liaison & Diversion (L&D) model a reality to changing the national debate on the use of short prison sentences, we have been catalysts for change since 1993. Explore our key milestones below.

Driving change together

Discover how we collaborate with partners to break the cycle of crisis and crime.

Lived experience groups

Join us as a lived experience member to drive meaningful reform in the criminal justice system.

Partner with us

We harness coproduction and research to help you develop policy and service solutions that are cost-effective and truly support those they target.

News and updates

Explore news and expert insights from our team or lived experience members.