Our approach


Empowering the voices of people with lived experience

We work to support and develop the skills and ambitions of our members with lived experience. We advocate for system level change led by the people who use services.

Paper boat

System design  

We work to influence policy makers and officials and support people with lived experience and professionals to collaborate effectively. We excel in proposing and implementing alternative policies and designs.


Service delivery and operation

We work to make services more effective and encourage innovation. This includes changing attitudes and empowering the workforce to embrace new ways of working.

Stop sign


We develop alternatives to the status quo, with identifying and tackling causes and risk factors at the core.


Social and political

We influence political and public discourse and challenge stereotypes and we create networks to influence practice.

Text that reads: Design by experience

Work with us

Our in-house team designs and delivers independent and commissioned research, working in partnership with academics and other specialists.