This research was commissioned by HM Courts and Tribunals Service (HMCTS) to identify the factors preventing defendants to engage in criminal courts processes. We interviewed 38 defendants with recent criminal cases and explored how they can better be supported in various stages of courts processes, especially around legal representation, from their own perspective.
The report details how the lack of user-friendly and timely information or support with signposting create additional barriers for defendants, and how early intervention is key to foster engagement.
Miriam Davidson, Head of User Inclusion and Engagement for HMCT, said:
Read our research report below to find out more.