This best practice document aims to ensure that organisations provide good quality support to peer volunteers. Discussing the key topics from peer volunteers’ perspective, it offers a set of principles that will guide organisations in developing the most appropriate support structures.
Evidence shows that many people who volunteer as peer mentors benefit from the experience of giving back, building their self-esteem. However, there is also evidence that not all peer volunteers get the support they deserve or have a choice about their volunteer role.
Informed by the lived experience of more than 250 peer volunteers, this document recognises that peer volunteers in different organisations will have different support needs.