Flipped, Turned Upside Down
This report shares National Expert Citizens’ Group (NECG) members’ feedback about the positive impacts Covid-19 had on services for people experiencing multiple disadvantage.
Since the first lockdown in March 2020, people experiencing severe disadvantage saw radical changes in the way services – including healthcare, housing, and justice – were delivered. Services had to completely rethink the way they provided support.
Not all responses from services were successful. However, NECG members saw positive changes in the way some services were adapting. Some services became more accessible, and innovations were introduced in ways previously thought impossible or unlikely.
This report seeks to understand what these changes were and explores whether they could lead to long-term positive adaptations or systems change.
