You are here: How should we treat our peer mentors?

Today we are pleased to publish the results of a major survey we have conducted with Russell Webster looking at how people with lived experience are treated when volunteering in roles using their lived experience. We heard from 253 service user volunteers who told us about their experiences within the criminal justice, drug and alcohol, homelessness and multiple complex needs sectors.

You can access the full report and executive summary here, as well as Russell Webster’s blog post about the research findings here.

These research findings will help support the development of a best practice guide to support funders, people with lived experience and organisations supporting peer mentors to develop their practice. If you are someone who was a service user and now volunteers for a criminal justice, drug & alcohol, homelessness or complex needs service and you would like to be a member of the small group co-producing the best practice guide, please Get in touch with Russell.

Volunteering as a service user in the UK: Survey Findings

In partnership with Revolving Doors, Russell Webster conducted an online survey into the experiences of service users who go on to volunteer with helping services.

The purpose of the survey was to inform a new best practice guide. This will enable organisations to provide the best support to service users working as volunteers. It will also help service users know what to expect when volunteering.

Overall, survey respondents were pleased with the help they received. They reported the following satisfaction levels:

  • 88% for the support they received
  • 83% for training
  • 81% for help with work skills
  • 73% for help becoming more employable.