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Service User Involvement
Those who been (or still are) service users themselves are uniquely placed to understand what does work, and what doesn’t. To date we have worked with over 1,000 people and their knowledge is a powerful resource for commissioners to improve the commissioning and delivery of services, by making them work for real peoples’ lives.

Supporting decision making
Service user input can inform the design, commissioning, governance, strategy, recruitment, practice and assurance of services. Their insights can also help with service provider staff development, encouraging a more reflective way of working.

robust research practice
Our interactive consultation approaches (often peer-led) ensure we get up-to-date, relevant and helpful information that can drive improvement. Our methods include focus groups, interactive workshops, bespoke training and supporting people to participate in governance.
Our expert understanding of The Revolving Door group is always open to commissioners and providers
We can help commissioners and providers develop their own service user involvement strategies and co-design new services. We can also support their development work by introducing the learning from comparable services, policy and research into the planning process.

OUR PRINCIPLES FOR SERVICE DESIGN
What we’ve learned from our 20 years of experience

OUR NHS LIVED EXPERIENCE TEAM
An innovative model that is impacting national-level decision making

Systems Mapping
Helping join up services in local areas

Fulfilling Lives
Bringing together service users and staff to improve services
