Service Development

Female service user smiling

Service Development

People with lived experience of the system’s failure to address the needs of those with multiple complex problems can give commissioners new insights and suggest new solutions

Individual

Service User Involvement

Those who been (or still are) service users themselves are uniquely placed to understand what does work, and what doesn’t. To date we have worked with over 1,000 people and their knowledge is a powerful resource for commissioners to improve the commissioning and delivery of services, by making them work for real peoples’ lives.
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Supporting decision making

Service user input can inform the design, commissioning, governance, strategy, recruitment, practice and assurance of services. Their insights can also help with service provider staff development, encouraging a more reflective way of working.
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robust research practice

Our interactive consultation approaches (often peer-led) ensure we get up-to-date, relevant and helpful information that can drive improvement. Our methods include focus groups, interactive workshops, bespoke training and supporting people to participate in governance.
In the office

Our expert understanding of The Revolving Door group is always open to commissioners and providers

We can help commissioners and providers develop their own service user involvement strategies and co-design new services. We can also support their development work by introducing the learning from comparable services, policy and research into the planning process.