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Our skilled evaluators can rapidly design and deliver an independent evaluation of your services in collaboration with you and your staff, but also with your clients.

The result is measurable ongoing service improvements, backed by robust and sharable evidence-based assurance for commissioners and other decision-makers.

We specialise in evaluating services for people with multiple needs – evaluations that require a deep understanding of how to engage marginalised individuals safely and meaningfully in research. Understanding the client group is crucial; equally crucial is an understanding of the complex systems surrounding them. Our expertise is widely acknowledged across the voluntary sector, local government, NHS commissioners and others.

A new kind of insight

Our evaluations bring you new insights based on the combined inputs of your staff members, the expertise of our team and, very importantly, the experiences of your clients. Where appropriate we can reinforce the research expertise of our core team with those who have particular lived experiences – either members of our existing trained peer research team or drawn from your own clients.

Assured value for money

We know that commissioners and service providers are always under great pressure. The evaluations we provide not only support continuous improvement goals but also provide a robust and sharable evidence-based output which clearly demonstrates value for money.

Our approach is always formulated for the specific needs of individual commissioners and providers.

Our evaluation package can include a range of possible options

User experience is a key feature of a Revolving Doors Agency evaluation and we usually recommend its inclusion. In addition, we offer process and impact evaluation, quantitative analysis, cost-benefit analysis and the development of a theory of change.

Our working style is consistently collaborative

We will work flexibly, based on the delivery context and client needs. We keep in regular contact, and test our findings with front line staff as a matter of course while also providing continuous feedback to the commissioner so that our report never comes as a surprise when it’s presented.

Lessons from our evaluations

The research and evaluation team work on a variety of projects. We want our independent evaluations to be useful and result in the creation of robust evidence. This blog details the themes that have emerged from our evaluations.


Since early 2018, Revolving Doors Agency has led the local evaluation of the Birmingham Changing Futures Together programme, one of twelve Fulfilling Lives: Supporting People with Multiple Needs sites funded by The Big Lottery. We published three key reports looking at their impact on services and local systems.

BCFT Service User Perspectives

This report details Revolving Doors Agency's findings from the first round of qualitative fieldwork undertaken, exploring how it feels to be a service user in Birmingham including the No Wrong Door  network organisations and beneficiaries of the Lead Worker/Peer Mentor service delivered by Shelter.